WARRANTY POLICY

Thank you for purchasing one of our products! We care about quality and strive to create the best products in sustainable ways. Betty Rides covers any apparent malfunctions or defects in materials or workmanship for 60 days from the original purchase date. Products are only covered when purchased from Betty Rides.com or an authorized dealer.

The warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence.

WARRANTY PROCEDURE

ITEMS PURCHASED THROUGH THE BETTY RIDES ONLINE SHOP

If you have a Betty Rides item that has a manufacturer’s defect that you purchased on our online shop, please follow these steps to warranty your product.

  1. Email shop@bettyrides.com with the following information:
  • Customer name order was placed under
  • Order number (this can be found on your confirmation email sent after your purchase)
  • Style, size, color of item you are trying to warranty
  • Brief explanation of the manufacturer’s defect
  • Photo of said manufacturer’s defect (a photo is required to process a warranty claim-no exceptions)
  1. A customer service rep will contact you regarding your warranty claim within 1-3 business days. After determining the manufacture’s defect claim is valid, you will be issued and RA# (return authorization number) in an email. In this email you will find shipping instructions on where and how to ship your item to. Write RA# on the front of the package.
  2. Your item will be inspected at our warehouse. If a product is qualified under our warranty, Betty Rides will repair or replace the item with a comparable item, if not the same item. If repair or replacement is not possible, will issue a credit (see #4.) If it is not deemed defective we will ship it back to you.
  3. You will get an email letting you know that the replacement item has been shipped back to you at no charge. If we do not have a replacement item, and can’t repair the item, we will refund the credit card that was used for the purchase. You will get a confirmation email once the card has been refunded.

RETURN POLICY

We want you to be happy! If you purchased an item on the Betty Rides shop and would like to return or exchange it please read the information below. All items discounted or using a promotion code are final sale & can’t be returned or exchanged.

  • All returns and exchanges must be received within 30 days of the date your order shipped from Betty Rides
  • Returns and exchanges must be unworn, clean, undamaged, and have the original tags on the item
  • Refunds can only be issued to the original card the order was placed on
  • Please allow 7-14 business days from the date we received your returned merchandise for your full refund. Please email us at shop@bettyrides.com if you have any questions regarding your return

RETURN PROCEDURE

ITEMS PURCHASED THROUGH THE BETTY RIDES ONLINE SHOP

Please follow the steps below to return your product.  

  1. Email shop@bettyrides.com with the following information:
  • Customer name order was placed under
  • Order number (this can be found on your confirmation email sent after your purchase)
  • Style, size, color of item to be returned
  • Brief explanation of reason for the return
  • Make sure that the return merchandise is in original condition with all original tags attached
  1. A customer service rep will contact you regarding your return within 1-3 business days. You will be issued and RA# (return authorization) number in an email. In this email you will find shipping instructions on where and how to ship your item to.
  2. Securely repackage your merchandise and ship back as directed. (Make sure the return merchandise is in original condition with tags attached)
  3. Please note your return confirmation will be sent to you via email as soon as your return has been processed.

USING YOUR OWN SHIPPING METHOD

You can also send your unwanted items back to the address below using any other insured shipping method with a tracking #. RA# must be written on front of package. We do not accept COD returns.

Send to: Betty Rides Inc. ATTN: Returns Department, 1834 SE 58th Ave, PDX, OR 97215

EXCHANGE POLICY

Unfortunately, we do not offer direct exchanges. If you want to exchange an item, please follow the return steps above to return the unwanted item for a full refund and then make a new purchase for the desired item(s).

COLLECTION OF PERSONAL DATA

We will ask you when we need information that identifies you individually or allows us to contact you directly (personal information). We may ask for personal information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to news, or engage in some other activity on our site. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address. When you visit our website, we collect standard information about your hardware and software such as your IP addresses, browser type, operating system, pages visited on our site, referring and exit pages, and the dates and times of the visits. This site visitation data is used to administer the site and provide general statistics regarding the use of Myairblaster.com. Site visitation data is never linked to your personal information, and we do not use it to identify you individually without your permission.

USE OF PERSONAL INFORMATION

We will keep any and all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your personal information with third parties for their promotional use without your permission. We will use the personal information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested, or contacting you about products and services that you have purchased. If you do not opt-out of communications from Betty Rides Inc., we may send you marketing notices including promotions of our products and services. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of myairblaster.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

SECURITY OF THE INFORMATION WE COLLECT

We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal information. For example, we store personal information in a secure, limited access facility; sensitive information transmitted to us through our store (such as a credit card number) is encrypted for transmission using the Secure Socket Layer (SSL) protocol. The SSL encryption is designed to make the information unreadable by anyone but us.

PROTECTION OF CHILDRENS PRVACY

Bettyrides.com is a general interest website. We do not knowingly collect any personal information from children. Bettyrides.com does not sell products for purchase by children. If you are under 18, you may use Bettyrides.com only with the involvement of a parent or guardian.

PRIVACY AND ONLINE FORUMS

Information you post in online forums on the site is accessible to other people who can access the forums and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

PRIVACY AND TELL A FRIENDS FORMS

When you use a tell-a-friend form on the site, we ask for the friend’s name and email address. We will use this information to automatically send the specified email message to the friend. We will not use this information to contact the friend in the future. We will retain the information you provide for tracking purposes. If someone notified through tell a friend wishes to have their information removed from our database they can contact us at shop@bettyrides.com.

USE OF COOKIES AND CLEAR GIF TECHNOLOGY

When you visit our site, a cookie may be saved on your computer (if your computer accepts cookies), and if you return to the site the cookie may be read. We use cookies to help us collect the site visitation data described above and in some cases to deliver specialized content. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party. If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of our website. We may also use web beacons, clear gif technology, or action tags as mechanisms to collect aggregate site visitation data by tracking how users navigate to and through our website. We may also use this technology to track the delivery of HTML email messages. This data is collected exclusively for use in our marketing and research

ENFORCEMENT OF THIS STATEMENT

If you have questions about the guidelines described in this Policy, please email us at shop@bettyrides.com.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-Betty Rides website, even one that may contain the Betty Rides logos, please be aware that we do not control the content and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Policy does not cover the information practices of those websites linked to our website. These other sites may send their own cookies to users, collect data, or solicit personal information.